Welcome to the Customer Complaint Management Center!

To ensure timely resolution and effective handling of your concerns, we operate a structured complaint management system. Each complaint submitted is assigned a unique ticekt reference number, enabling you to conveniently track its status and view responses online.

For transparency and future reference, a complete record of all your submitted complaints is securely maintained within the system. Please note that a valid email address is required to register and manage your complaint.

Complaint Registration Guide

1. Sign In to the Portal

Step 1: Open the Support Portal
Step 2: Click on Sign In
Step 3: Enter your Email ID and Password
Step 4: Click Login
You will be redirected to your dashboard after successful login.

2. Register a Complaint (Raise Ticket)

Step 1: Click on Open a New Ticket
Step 2: Choose Help Topic as CUSTOMER COMPLAINT
Step 3: Provide complete complaint details including:
  • Complaint Form details
  • Product details
  • Clear description of the complaint
  • Upload product images highlighting defects
Step 4: Attach relevant documents
File Upload Guidelines:
  • Allowed File Types:
    .jpg, .jpeg, .png, .gif, .bmp, .tiff, .tif, .webp, .svg, .heic, .heif, .raw, .psd, .ico, .avif, .jfif,
    .mp4, .mkv, .avi, .mov, .wmv, .flv, .webm, .mpeg, .mpg, .m4v, .3gp, .3g2, .mts, .m2ts, .vob, .ts, .ogv, .rm, .rmvb, .pdf
  • Maximum File Size: 2 MB per file
  • Number of Files: 4 files (Mandatory)
Step 5: Click Submit
A Ticket ID will be generated and shared via email for tracking.

3. Track Complaint (Open Tickets)

Step 1: Click on My Tickets
Step 2: View list of all your tickets
Step 3: Click on the required Ticket ID
You can check:
  • Status (Open / In Progress)
  • Responses from Support Team
  • Updates and attachments
You can respond to the ticket anytime using the reply option.

4. Closed Complaint & Email Notification

Once the issue is resolved, the ticket status will be marked as Closed
During closure:
  • Root Cause Analysis (RCA) document is uploaded
  • Corrective and Preventive Action (CAPA) document is uploaded
An automated email will be sent to the complainant including:
  • Closure confirmation
  • RCA document
  • CAPA document

Quick Summary

1. Sign In → Access your account
2. Raise Complaint → Submit complete details with attachments
3. Track Ticket → Monitor status and updates
4. Closure → Receive RCA & CAPA via email